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Brand Support Specialist

Flip

Flip

Customer Service
El Segundo, CA, USA
Posted on Thursday, May 23, 2024
Join the Flip team: A social shopping app [network] redefining the online shopping experience. Born from the idea that shopping should be a communal, transparent, and enriching experience, Flip has quickly become the go-to platform for users who crave authenticity and connection in their shopping journey. At Flip, we believe in the power of real reviews, high-quality products, and a seamless shopping experience that transforms browsing into an engaging adventure. From discovery to checkout, Flip offers everything in one place, fostering a community where every purchase is a shared experience.
The Opportunity: As the Specialist of Brand Support at Flip.shop, you will play a vital role in resolving complicated brand support needs. You will be responsible for triaging issues, working on internal teams, external partners and brands to resolve. Brand Support Specialists will become experts on the Magic OS platform that brands use to run their business on Flip. Your primary outcome will be to provide exceptional support and enhance their experience on Flip.shop.
We are hiring for the Brand Support Specialist as well as a Brand Support Lead.
In-person at our Los Angeles office.

Responsibilities

  • Active troubleshooting and resolution of any operational issues related to brand business operations on Flip
  • Effective communication and escalation of systemic problems
  • Act as a liaison between brands and internal teams, effectively conveying brand feedback, suggestions, and concerns to the appropriate departments.
  • Expert in one or more aspects of running your business on Flip
  • Prepare and maintain up-to-date knowledge base
  • Organize and coordinate regular meetings with brands, ensuring effective communication and addressing their inquiries, concerns, and issues.
  • Proactively identify opportunities to optimize brand support processes and implement strategies to enhance brand satisfaction and retention on the platform.

Qualifications

  • ~2 years of experience in fast paced DTC environment preferred
  • Experience in business communication, or customer success roles within a fast-paced e-commerce or marketplace environment preferred
  • Strong understanding of e-commerce platforms such as Shopify, BigCommerce, Magento, Salesforce, etc.
  • Ability to troubleshoot and resolve technical problems
  • Prior operations experience highly desired